Thursday, August 17, 2017 at 10:00p.m. CT
Scheduled 30-Minute Processing Delay, Friday, August 18, 2017
Some clients may experience a brief 20-minute delay on Friday evening, August 18 between 10:00p.m. and 10:30p.m. CT. This is unlikely to result in any downtime, but may minimally delay transaction processing for some clients.
Notice – Scheduled Processing Interruption, Thursday, August 17, 2017
During our scheduled maintenance there will be a two-hour downtime for all Patient Access and Financial Services products, Thursday, August 17, 2017, from 10:00p.m. to 11:59p.m. CT. This affects all clients who use OneSource, EDI, eCareNext (ECN), PaymentSafe, Patient Estimates (PE), Registration Quality (RQA), and Care Certainty. Other affected products include Financial Assistance Screening, Propensity to Pay, and Patient Identity Verification.
Due to the scale of this change, clients may also expect 60-minutes of processing slowness to occur between 12:00a.m. and 1:00:a.m. CT. (August 18th). We apologize in advance for any inconvenience this may cause.
Important Reminder – Migration of VPN Tunnels until August 18, 2017
Through August 18, 2017 and part of our ongoing efforts to improve system performance and stability, Experian Health (f/k/a Nebo Systems/Passport Health Communications) will migrate our VPN tunnels from our data center in Chicago, Illinois, to our data center in Franklin, Tennessee. Any updates will be posted on our product dashboard. Read Dashboard Post Please understand that this change represents only a very small and limited number of our clients being affected. However, in the event your data connection is disrupted, please immediately contact our support team at firstname.lastname@example.org.
TLS 1.2 Update – Upgrade Due October 31, 2017
Experian Health is focused on helping our customers improve their security by using the latest security protocols. On October 31, 2017, Experian Health will require TLS 1.2. At Experian Health, we take the protection of our customer’s data very seriously. The disablement of TLS 1.0 is being undertaken so we can maintain the highest security standards and promote the safety of your data as well as align with industry-wide best practices. You can read more about TLS by clicking on the below link.
TLS 1 2 Project FAQs
New Medicare Beneficiary Identifier, (MBI) – Announcement, April 2018
CMS recently announced changes to the Medicare Beneficiary Identifier (MBI). In order to provide you the most current information on the MBI change we will continue our product dashboard as we receive more information from CMS. Once this change if effective, scheduled for April 2018, we will also modify search criteria to support the new MBI. The transition period where both MBI’s and HICN numbers will both be available is now scheduled to be for a 21-month period. New Medicare cards offer greater protection to more than 57.7 million Americans. New cards will no longer contain Social Security numbers, to combat fraud and illegal use. Read Dashboard Post
Visit Experian Health’s New Product Dashboard
(Tentatively Scheduled, August 23)
Tentatively, on Wednesday, August 23, we will release our new revised product dashboard. As before, our revised product dashboard provides you with near real-time information about our products, important announcements, maintenance, and upcoming release notes. For clients who are always on the go, our new product dashboard has been optimized for mobile viewing, and features an improved look and feel.
Once released into production, the new product dashboard will have the same URL Address. http://www.experianhealthproductdashboard.com/ We would also like to encourage you to invite other team members and colleagues within your organization to subscribe to dashboard. If you have any questions about the Experian Health Product Dashboard, please email our exceptional Customer Support team. email@example.com.
Weekly Deployment Schedule:
Experian Health’s weekly application deployment is between 8:00p.m. and 10:00p.m. CT every Thursday night. However, our deployment process typically results in no customer impact or downtime. If we suspect a change will impact customers, we will communicate forty-eight hours in advance. The hardware and systems maintenance follows the application deployment Thursday nights from 10:00p.m. to 12:00a.m. CT. During this window customers may experience intermittent processing issues.
Previous Deployment Detail:
Previous deployment notes can be viewed on our new
Experian Health Product Dashboard.