Thursday, July 20, 2017 at 10:00p.m. CT
Notice – Scheduled Processing Interruption, Thursday, July 20-21, 2017
During our scheduled maintenance there will be a two-hour downtime for all Patient Access and Financial Services products, Thursday, July 20, 2017, from 10:00p.m. to 11:59p.m. CT. This affects all clients who use OneSource, EDI, eCareNext (ECN), PaymentSafe, Patient Estimates (PE), Registration Quality (RQA), and Care Certainty. Due to the scale of this change, clients may also expect 60-minutes of processing slowness to occur between 12:00a.m. and 1:00:a.m. CT. (July 21).
Scheduled 30-Minute Processing Delays, Weekday Evenings of July 21, 2017
Some clients may experience a brief 30-minute delay Friday evening, July 21st between 10:00p.m. and 10:30p.m. CT. This is unlikely to result in any downtime, but may minimally delay transaction processing for some clients.
Important – Migration of VPN Tunnels to begin July 31, 2017 – August 18, 2017
Beginning July 31, 2017 through August 18, 2017 as part of our ongoing efforts to improve system performance and stability, Experian Health (f/k/a Nebo Systems/Passport Health Communications) will migrate our VPN tunnels from our data center in Chicago, Illinois, to our data center in Franklin, Tennessee. Read More
Please understand that this change represents only a very small and limited number of our clients being affected. However, in the event your data connection is disrupted please immediately contact our support team at firstname.lastname@example.org.
Important – Data Center Upgrade Notification – Scheduled Interruptions
Scheduled Downtime July 21-22, 2017 for Nebo/Schaumburg (Oakbrook) Products
The final phase of Experian Health’s data center migration is scheduled to run from 8:00p.m. CT on Friday, July 21, until 8:00a.m. CT Saturday morning July 22. The following products and services will be unavailable during the migration:
- Registration QA (RQA), through eCareNEXT and AMP
- Patient Estimates (PE), through eCareNEXT and AMP
- Electronic Remit (ERA)
- my.ecare.com (including eCare Online and eCare CMS/Nebo Systems)
As we complete our migration plan, if it becomes necessary, we will send out more detailed pre-notification announcements. This upgrade will result in an improvement in our ability to manage growth and more tightly integrate with other Experian Health products. We apologize for the service disruption and appreciate your patience. Read More.
Reminder – Experian Health Customer Support Portal
and TLS Requirements, July 22, 2017
Previously on July 6, 2017, Experian Health started to require all users to upgrade their Internet browsers to TLS 1.2 or higher when accessing our Customer Support Portal. TLS stands for “Transport Layer Security.” It is a protocol that provides privacy and data integrity between two communicating applications. This required mandate will be enabled on July 22, 2017. If you have accessed the Experian Health Support Portal in the past with a browser that does not use the latest version of TLS 1.2 or higher, you will be presented with a message indicating that your access will not be permitted. If this occurs, it will be necessary for you (or your IT Team) to upgrade. Use this link for further details on how to update security settings on different browsers. Read More
Retiring NEBO Alert NEBO8003 (Eligibility Response SLMB) – 07.20.2017
We are retiring NEBO8003 alert on 07/20/2017 in an effort to remove duplicates. This alert will be replaced by a new and improved alert NEBO0056. As the previous alert was limited to WI Medicaid, this new alert will be covering all payers globally. All the client configurations and properties from 8003 will automatically be transferred to 0056 to ensure a smoother transition. Read More
New Medicare Beneficiary Identifier, (MBI) – Announcement, April 2018
CMS recently announced changes to the Medicare Beneficiary Identifier (MBI). In order to provide you the most current information on the MBI change we will continue our product dashboard as we receive more information from CMS. Once this change if effective, scheduled for April 2018, we will also modify search criteria to support the new MBI. The transition period where both MBI’s and HICN numbers will both be available is now scheduled to be for a 21-month period. New Medicare cards offer greater protection to more than 57.7 million Americans. New cards will no longer contain Social Security numbers, to combat fraud and illegal use. Read More
Visit Experian Health’s Product Dashboard
Our product dashboard provides you with near real-time information about our products, important announcements, and upcoming release notes. We would also like to encourage you to invite other team members and colleagues within your organization to subscribe to dashboard. If you have any questions about the Experian Health Product Dashboard, please email our exceptional Customer Support team. email@example.com.
Weekly Deployment Schedule:
Experian Health’s weekly application deployment is between 8:00p.m. and 10:00p.m. CT every Thursday night. However, our deployment process typically results in no customer impact or downtime. If we suspect a change will impact customers, we will communicate forty-eight hours in advance. The hardware and systems maintenance follows the application deployment Thursday nights from 10:00p.m. to 12:00a.m. CT. During this window customers may experience intermittent processing issues.
Previous Deployment Detail:
Previous deployment notes can be viewed on our new
Experian Health Product Dashboard.