Immediate Action Required – TLS 1.2 Security Requirements Deadline – April 2, 2018

Last updated on March 15th, 2018 at 03:40 pm CT

See TLS 1.2 Update, March 15, 2018

Experian Health is focused on helping our customers improve their security by using the latest security protocols. At Experian Health, we take the protection of our customer’s data very seriously. The disablement of TLS 1.0 and TLS 1.1 is being undertaken so we can maintain the highest security standards and promote the safety of your data as well as align with industry-wide best practices. This phased approach will prevent older encryption protocols from being used to access Experian Health services within inbound and outbound connections.
TLS1.2 – Project FAQs and Preparation Checklist – 12062017

eCare Next and IntelliSource TLS Upgrade Notification
Please contact our customer support team to begin your TLS 1.2 compliance testing via eCare NEXT. This is a critical step if you use eCare NEXT (click-once, MSI, IPS) or IntelliSource. It is imperative that we require your assistance in testing this security update. Simple testing can only be performed by using a single user account at your facility. This will allow you to work directly with our team to confirm and make certain that our solutions work for you once we mandate these changes on Monday, April 2nd, 2018. For more information, contact us at

Medical Necessity – Thin Client TLS Upgrade Notification
The requirements and instructions to upgrade Medical Necessity Thin Client are available by clicking here. This is only for clients who use the Legacy Order Checker application (a/k/a Healthworks and IntelliSource Medical Necessity). This update does not apply to clients running Order Checker within the eCare Next platform.  This upgrade needs to be completed and tested prior to Monday, April 2nd, 2018. For more information, contact us at

Clients will be required to perform the necessary web browser, software specific updates, and .NET upgrades before 04/02/2018. Your users should not experience an impact accessing Experian Health in your browser(s) unless you are using a non-supported browser, have disabled the supported encryption protocols in the browser or have not upgraded to minimum .NET 4.6.2 framework required for new NEXT bar, PIC and Smart Agent deployments.

New versions of the NEXT, PIC and Smart Agent have been made available.