Initiation of TLS 1.2 Browser Notification Message – Thursday, February 15, 2018

Last updated on April 26th, 2018 at 04:35 pm CT

[Update 04.26.2018]
Immediate Action Required – TLS 1.2 Deadlines Extended

Review Immediately – PCI Compliance and TLS 1.2 Security Deadlines Extended
In the event your location cannot meet these deadlines, please immediately reach out to us at customer.support@experianhealth.com so that we can audit the progress of your required upgrades.

Financial Products, Extended Deadline – Friday, May 4, 2018
Due to PCI Compliance and TLS 1.2 Security Requirements, clients or end users who process payments using any of our Financial Products (PaymentSafe, Link2Gov or L2G, Concord/First Data, Patient Self-Service, Cash Tracking) must take the following actions. In consideration of efforts being made by our clients to achieve compliance, please be advised of the following:

  • Browsers must be TLS1.2 compliant by 5/4.
  • Whitelisting of Domains and IPs need to be Added or Updated by 5/4.
  • NextBar and PIC updates must be updated by 6/30.

Please inform and communicate with your IT Staff and/or Network Administrators, to ensure that each of the following URLs and IP addresses are included and/or added in your Network Configuration and “Whitelisted” for any of your network proxy servers and firewalls. To avoid any service disruption and/or end-user access, please complete this action prior to Friday, May 4,2018.

URL/Domain – paymentsafe.experianhealth.com
Whitelist IP Range – 199.96.232.175/199.96.233.175

URL/Domain – collections.ecarenext.com
Whitelist IP Range – 199.96.232.176/199.96.233.176

Non-Financial Products, Deadline by June 30, 2018
Clients who do not have our Financial Products, must complete their upgrades by: June 30, 2018.

  • Browsers must be TLS1.2 compliant by 6/30
  • NextBar and PIC updates must be updated by 6/30

Download – TLS 1.2 Readiness Document
Includes Instructions, Checklist, FAQs, Compatibility, and Product Testing


Product Specific Actions Required for TLS 1.2 Deadlines

eCare NEXT Bar and IntelliSource (PIC)
In addition to enabled TLS 1.2 Internet Browsers, eCare NEXT (Click-Once, MSI, IPS), IntelliSource, and Medical Necessity clients must upgrade their applications.   Instructions for enabling and testing TLS 1.2 can be downloaded in our TLS 1.2 Readiness Document, that provides Checklist, FAQs, Compatibility, and Product Testing.

  • If you have Financial Products –
    Your Deadline is May 4, 2018 to Upgrade Your Browser and NextBar/PIC.
  • If you don’t have Financial Products –
    Your Deadline is June 30, 2018 to Upgrade Your Browser and NextBar/PIC.

Medical Necessity
Use this link to download the TLS 1.2 requirements and upgrade instructions for the Medical Necessity – Thin Client.  This is only for clients who use the Legacy Order Checker application (a/k/a Healthworks and IntelliSource Medical Necessity). This update does not apply to clients who use Order Checker within their eCare NEXT platform.


[Previously Posted]

 

See TLS 1.2 Update, March 15, 2018


On Thursday, February 15, 2018, we will initiate a TLS 1.2 notification message for OneSource web interface product.  This message will inform those users that a browser upgrade will soon be required.   If you receive this message, please contact your internal IT department or helpdesk and request assistance to upgrade your Internet browser.  We will not allow browsers that use TLS 1.0 or TLS 1.1 to access our products after 3/31/2018.