Experian Health – Batch Processing for
Tuesday, August 1, and Monday, August 7, 2017
The Experian Health Systems Team remains committed and focused on delivering the highest level of availability for all products. We continue to make technology, people, and process changes to improve our service. In preparation for the increased requests on Tuesday, August 1, and Monday, August 7, 2017, we want you to be aware of the following issues.
- BatchSource and Coverage Discovery inquiries (which utilize batch processing) will be available after 2:00p.m. CT on Tuesday, August 1, and Monday, August 7, 2017.
Please Note: On Demand Coverage Discovery inquiries, which are performed within our other interface platforms, will continue to process.
- If your facility sends real-time batches through an EDI interface on Tuesday, August 1, and Monday, August 7, 2017, you may notice a longer delay than usual. This is because we will throttle the number of outstanding and simultaneous inquiries (allowable by the customer) to insure that real-time requests receive processing priority.
- As usual, it is not necessary to resubmit your eligibility inquiries in the event a payer is unavailable, or when you do not receive an immediate response. We will hold your inquiries and submit them for processing when the payer begins accepting requests.