Archives

Eligibility Portal – Slow processing and responses – Downtime Complete 7.10.17

PaymentSafe – Payment Type Options Missing 7/7/17 – resolved 7/7 @ 8:15pm CT

Resolved: Contract Manager, Claim Scrubber, Payer Alerts: Power Outage Impacting Phones and Support Personnel 06.27.2017

RESOLVED: Contract Manager Suite, Claim Scrubber, Payer Alerts: Support Phone Issues – 800 930 8261

Patient Estimates, Unscheduled Brief Interruption, 3:30p.m. CT – 05.12.2017

Patient Financial Clearance, Financial Assistance Screening, PayNav, Propensity to Pay and Identity Verification System Maintenance 5.11.17

RQA, PE, ClaimSource, and eCare Online Issue Resolved – 4.27.2017 @ 7:25am CT

Eligibility Portal Performance Issues – 04.24.2017

POSTPONED – Data Server Migration for Order Checker Medical Necessity and Authorizations, Friday, April 21, 2017 and Sunday April 23, 2017

Eligibility Processing Delays – 04.10.2017 – RESOLVED @ 11:35am CT

Resolved: Batch Processing and Coverage Discovery Online – 04.10.2017

Resolved: Support Case Management: Salesforce.com Support Case Access Offline. Multiple Applications 4.3.2017

Complete: Contract Manager Suite: UAT Environment Maintenance – 7:00 PM CT Monday – 7:00 AM Tuesday

Complete: UAT Environment for Contract Manager Suite, Claim Scrubber – Refresh Delay – 6:00 PM ETA 03.27.2017

Complete: Maintenance – Contract Manager, Claim Scrubber, Alerts, and Patient Estimates – Saturday 3/25: 4:00 AM – 9:00 AM CT

RESOLVED: UAT Environment for Contract Manager Suite and Claim Scrubber Offline 3.22.2017

Resolved: Contract Manager Suite, Claim Scrubber, Payer Alerts, Patient Estimates – Not Responding – 3.22.2017

Scheduled Maintenance, Power Reporting Portal (PRP) – 03.24.2017 – Update

Contract Manager and Patient Responsibility Pricer Intermittent – 03.16.17

New OneSource User Interface Display Issue, IE11 – 03.15.2017

Experian Health OneSource Rebranding – 3.15.17

RESOLVED: FAS / AV / PFC / PayNav Searches Failing – System issues being investigated 3.10.2017

Experian Health Processing Slowness / Authentication Errors – Resolved at 4pm CT

Passport OneSource Interface Change, Scheduled for 2/17 – 02.17.2017 2:05pm CT

eCare NEXT Medical Necessity Processing Issues – RESOLVED 02.13.2017 at 8:40am CT

Passport OneSource Interface Change – 02.09.17 Update

Power Reporting Portal – RESOLVED at 8:40 a.m. CT

Medicare A&B Eligibility Downtime – 2.3.2017 to 2.5.2017

Scripting Issue – Meditech Client Server Accounts Resolved @ 3:00pm CT (2.3.2017)

Legacy Order Checker Update – 2.3.2017

OneSource and eCN Login Issues – 2/3/17

Processing Notification Update – February 1, 2017

Legacy ASP Order Checker – System Maintenance Complete, 02.02.2017

eCare NEXT MyResponse for Medicare Days Response Issue – Resolved 01.20.2017 at 8:07pm CT

RESOLVED: Contract Manager: Filters, Bulk Search, and Other Operations Slow or Failing – 01.20.17

Eligibility Portal and Batch Eligibility Issues – 01.16.2017

PaymentSafe QuickPay Function Routing Issue (resolved 1/13/17 @8:30pm CT)

PaymentSafe Remit File Delay (resolved as of 1/15/17 @ 7am CT)

Connectivity Issue – Integrated Clients Resolved 1.10.2017 @ 5:00pm CT

BatchSource Processing Online as of 1:48pm CT

Medical Necessity and Authorizations Products – Back Online at 2:05pm CT

eCare NEXT PaymentSafe – View/Print Receipt Link Error (01.06.2017 @ 8:34pm CT resolved)

Resolved: Eligibility Portal – Slow and Intermittent Connectivity

United States Postal Service (USPS) Address Verification – Resolved at 12:03pm CT

Power Reporting – 401 Authentication Error (Resolved 12.28.2016 11:22am CT)

Contract Manager Intermittent Performance – 12.21.2016 – Resolved

Contract Manager performance intermittent – 12/20/16 RESOLVED

Link2Gov Refunds Not Working Properly – 12.21.2016 – Resolved

UHC Notice of Admission (NOA) Online – 12.10.2016

Order Checker Connection Errors – 12.9.16 11:45am Update

PaymentSafe Errors 12/8/16 – Resolved as of 11:58am CT

Cigna Notice of Admission Online – 12.06.2016 at 9:18am CT

UHC, Notice of Admission Online – 12.05.2016

Power Reporting Portal – Unavailable at 3:15p.m. CT – 12.01.2016 – RESOLVED 3:00pm CT 12.02.2016

Passport Authorizations – United Healthcare Errors – RESOLVED 12/1/16 9:30 CT

RESOLVED: Contract Management and Claim Scrubber Processing Delays 11.30.2016

Order Manager: Normal Processing as of 4:41pm CT

Patient Estimate Processing Errors – RESOLVED 9:20am CT – 11/22/16

Medicare Processing Issues – RESOLVED 12:00 CT

Patient Access Application Slowness Issue Resolved – 11:00am CT Update

835 ERA Delays for Payer 87726, UnitedHealthcare, Check 11/14 – 11.15.2016

PatientSimplePayments issue reported – Resolved 11/15/2016

Resolved – PaymentSafe Online Bill Pay for Hosted Pages Errors

Resolved 11/16/16 PaymentSafe Reporting Issue inside of eCareNext

PaymentSafe Missing Payments Possible in Friday’s 11/11/16 Remit Files – Resolved

Link2Gov Payment Issues Reported Now Processing Normally – 11.15.2016 Updated

PaymentSafe Collections Web Service Error – Resolved

Employee Benefit System Web Eligibility – 11.10.2016

Intermittent Slow PIV Transactions – Resolved

PaymentSafe Errors 11.7.16 – resolved as of 10:35am CT 11.7.16

Emergency Hardware Maintenance, Medical Necessity and Authorizations – 11.04.2016

Medical Necessity Unexpected Outcomes – Resolved at 10:41am CT

Patient Self-Service (formerly PatientSimple) Slowness Update – 11.2.2016

Eligibility Payer Slowness Update – 10:45am CT

Maintenance Friday Night 11.04 – Contract Manager, Claim Scrubber, Patient Responsibility Pricer, Payer Alerts – COMPLETE

First of the Month Performance Update – 11.1.2016 @ 2:30pm CT

835’s Delayed for Some Payers, Check Date 10/18 thru Present – 11.10.2016

PaymentSafe Processing Notification – 10.21.2016

Sporadic System Errors – 8.24.2016 @ 2:00pm CT Update

PaymentSafe Intermittent Errors – Resolved 3pm CT

eCare NEXT Intermittent Time-Outs – Resolved 10:15 CT

Link2Gov (L2G) CC Processing Updates

Resolved: Claim Scrubber Edit 0000 and Access Issues – 08.04.2016

Removal of Settlement Reports Credit Card reporting Link in OneSource – 08.02.2016

PaymentSafe Transaction Delays on the Ingenico EMV Terminals Resolved – 7/23/16 @7:00pm CT

PaymentSafe Processing Error – Friday July 15 @9:30am CST (resolved)

Experian Health: Eligibility Portal, RTE, and Batch Maintenance – Friday 7/15

PaymentSafe Payment Plans Page Display Errors 06.29.16 (Resolved)

Kaiser Permanente of Southern California Error Responses

PaymentSafe Sporadic Processing 6.16.16 4:48pm CT (Resolved)

PaymentSafe Slowness – Resolved, 05-18-2016 at 4:56pm CT

Payment Fusion Maintenance (Ingenico EMV devices used in PaymentSafe application) – Scheduled March 7, 2016

Payment Fusion Maintenance (Ingenico EMV devices used in PaymentSafe application) – completed 3/1/16

Link2Gov (L2G) Credit Card Posting Delays – Resolved 03.01.2016 @ 7am CT

Concord Credit Card Nightly File – 2/12/16 @ 1:12pm CT – Resolved 2/13/16

PaymentSafe Statusing Error (remit files did not run)..resolved 1/7/16

Experian Health: Migration to P1-P5 Priority for All Support Cases 12.08.2015

Experian Health 2015 Financial Performance Summit – Registration is Open!

IP Restriction Initiative – Beta Testers Requested

OneSource GO Button Unresponsive in Internet Explorer 11