Enhanced Claim Status
WPS Intermittent Processing Issues with Electronic Transactions – 02.27.2018 – ResolvedJanuary 30, 2018 2:17 pm
Last updated on March 2nd, 2018 at 03:30 pm CT
WPS has made available all existing Tricare East ERA files and the files have now been posted in eCare. We continue to work closely with WPS to ensure that these issues have been permanently resolved.
WPS- Manages the Tricare Health Plans. Issues continue as outlined below. We continue to work with WPS to resolve these issues.
We have received reports and are aware of widespread, intermittent processing issues at WPS. This may impact several different types of the electronic transactions, and affecting multiple trading partners and providers. Transaction types that we have identified with this intermittent problem include:
- Enrollment for Remits
- Missing Remits
- Claim Processing Delays
- 276/277( we continue to work with WPS to implement this transaction).
Experian Health continues to work closely with WPS in an effort to remedy these issues and will provide additional updates as they become available. For additional details, please visit the WPS website at: http://www.wpsic.com/edi/edi-news/1801-edi-issue.shtml
For providers needing assistance with claims and/or ERA enrollment, please contact our Enrollment Team at firstname.lastname@example.org