Collections Optimization

Last updated on April 18th, 2018 at 01:47 pm CT

4/18/1018 Update: Please note that the maintenance events previously scheduled for Thursday, April 19, 2018 and Thursday, May 10, 2018 have been rescheduled for the following weeks, Thursday, April 26, 2018 and Thursday May 17, 2018. Please see updated message below:

Experian (SearchAmerica) Key Contact                                                           4/4/2018

The Experian technical teams will be migrating services to a new enhanced data center during the month of April.
While the new data center will provide many benefits, it will require an IP address change for many of our public facing IP addresses.
Application Downtime will be required to facilitate this data center move. The application impact windows will be as follows:

Thursday, April 26, 2018 – From 8:00 p.m. CT to 2:00 a.m. CT April 27 (approx. 6 hours): Collections Optimization Manager and and Advanced Reporting will be unavailable. (Reporting will be delayed on Friday April 20th due to this maintenance event)

Thursday, May 17, 2018 – From 8:00 p.m. CT to 2:00 a.m. CT May 18 (approx. 6 hours): Collections Optimization Manager, Identity Verification, Patient Financial Clearance, Return Mail, and SkipTracing products will be unavailable.

Action Required: Please note that if your organization has “white listed” any of the IP addresses listed in the “Current IP” column below, please add the IP address list in the related “New IP” column to your “white listed” servers as well.

Note: Please forward this message to your IT / Network Administration personnel as most clients will need to make changes.

Additional information, updates, and status before, during, and after the cut-over will be posted on this page.

For other questions or concerns about this maintenance event please contact Client Support at ehccustomercare@experian.com

Thank you,
Experian Health Client Support

Last updated on April 18th, 2018 at 02:38 pm CT

[Updated 04.18.2018]  As previously published, we have extended our migration schedule for another week.  Please take note of our new schedule below as indicated in blue.

Important Notification – Datacenter Migrations, Products  – April and May 2018
Experian Health will be moving systems located in our Plymouth, Minnesota datacenter to a new datacenter in Brentwood, Tennessee.  The Datacenter Migration Project represents an upgrade with increased capacity and a more robust production environment. This will result in an improvement in our ability to manage growth and more tightly integrate with other Experian Health products. Future migrations will require special maintenance periods for the following products:

• Thursday, April 26, 2018 – From 8:00 p.m. CT to 2:00 a.m. CT April 27 (approx. 6 hours)
  Our Collections Optimization Manager will be unavailable.

• Thursday, May 17, 2018 – From 8:00 p.m. CT to 2:00 a.m. CT May, 18 (approx. 6 hours)
  Our Identity Verification, Patient Financial Clearance, Return Mail, and SkipTracing products will be unavailable.
  

You will receive further details as we get closer to the migration dates for each of these products. We appreciate your patience. Updates when available, will be posted on our product dashboard.

Important Notification – VPN Migrations, Connectivity –  April and May 2018
All client VPNs will be migrated as part of this process. Client Services personnel are actively reaching out to client technical contacts to schedule meetings to discuss this change.

• This process needs to be completed by Friday, May 18, 2018.
  Failure to provide access to needed technical resources may result in a service outage.

 In order to maximize efficiency and reduce risk throughout the process, we will implement new tunnels so that services may be thoroughly tested without interrupting production traffic.  Once connectivity has been tested, cutover to the tunnel may be scheduled to meet your organizations change control or usage requirements.  Please notify all users, managers, and IT teams directly involved with the service before performing the cutover.

While Experian Health resources are not required for the final cutover, staff will be available for assistance as needed. If you plan to make the final cut over after hours please let us know so that we may notify on-call staff to be available in case of problems.  If you have immediate questions, please contact us at ehcmgqueue@experian.com.