Important Notice – Scheduled Downtime Interruption – Thursday, October 19, 2017October 19, 2017 11:23 am
Last updated on October 19th, 2017 at 12:39 pm CT
Important Notice – Scheduled Downtime Interruption – Thursday, October 19, 2017
During our scheduled maintenance Thursday, October 19, 2017, between 10:00p.m. CT and 11:59p.m. CT. there will be a two-hour downtime for all Patient Access, Financial Services, Coverage Discovery, and Core products. Product access to Financial Assistance Screening, Propensity to Pay, and Patient Identity Verification will also be interrupted.
Due to the scale of this change, some clients may also expect 60-minutes of processing slowness to occur early Friday, October 20, between 12:00a.m. CT and 1:00p.m. CT. We apologize in advance for any inconvenience this may cause. Should you have any questions or concerns regarding this system downtime, please reach out to our exceptional Customer Support team.
Coverage Discovery Slowness – Resolved [10.11.2017 8:00a.m. CT]October 8, 2017 9:42 am
Last updated on October 15th, 2017 at 04:43 pm CT
[10.11.2017 8:00a.m. CT ] – Resolved
All Coverage Discovery processing times have returned to normal as of 8:00a.m. today. We apologize for the delays and inconvenience.
[2:10p.m. CT 10.10.2017] – Returned to Normal Processing Status
Our Coverage Discover development teams have completed updates which have resulted in improved and normalized processing times. The backlog of files submitted prior to October 9, is processed and scheduled for completion by mid-day, Wednesday, October 11, 2017. New files submitted on October 10, will be put into the processing queue by midnight tonight (Tuesday, October 10). All Coverage Discovery processing will return to normal time lines by mid-morning, Thursday, October 12, 2017.
[3:30a.m. CT 10.09.2017]
The backlog of Coverage Discovery files is continually improving with a significant decrease this afternoon. Our development teams continue to monitor the processing times.
[9:00a.m. CT 10.09.2017]
Coverage Discovery processing times have returned to normal. The backlog of files is improving; however, we are still processing through pending files.
[3:30p.m. CT 10.06.2017]
Coverage Discovery processing times have returned to normal. The backlog of files is improving and we are estimating should be completely cleared out by Saturday afternoon , October 7, 2017.
[9:00am CT 10.06.2017]
Coverage Discovery processing times are improving and the teams are clearing the backlog as quickly as possible. We will have an update later today of when we think the backlog will be completely clear.
Our engineering teams have been working on the Coverage Discovery performance issues throughout the day. However, we do not have an estimated fix time. We will continue to post updates until the issue is resolved. Thanks for your patience.
Coverage Discovery is currently experiencing slower than normal processing times. Our development teams are working to clear the backlog and resume processing times as quickly as possible. As updates are available, we will continue to update this post.
Welcome – To Experian Health’s New Product DashboardAugust 31, 2017 6:42 pm
Last updated on October 18th, 2017 at 11:55 am CT
Welcome to Experian Health’s New Product Dashboard
On August 31, 2017, we completed the transition to our new product dashboard.
We want to encourage you to visit our new product dashboard on your mobile device and invite other team members and colleagues within your organization to subscribe. Our new product dashboard has the same URL Address as before. http://www.experianhealthproductdashboard.com/
Subscribing is Easy
Just visit our product dashboard (link below) and choose “Subscribe.” Enter the email address where you want to receive your notifications. Subscribing to our product dashboard provides you with near real-time information about our products, important announcements, maintenance, and upcoming release notes.
After subscribing, please make sure you adjust any spam or junk email filters so that your email notifications will correctly go to the inbox of the email address that you enter. Post notifications will come from Experian Health Product Dashboard email@example.com
Hint: For our clients who are on-the-go and would like to receive their notifications via standard SMS/MMS text message, you can use the link below to enter your mobile telephone number and your mobile phone carrier’s gateway, as your Subscription. SMS/MMS notifications are only available if supported by your mobile phone carrier. Click Here to learn more about your mobile carrier’s email to SMS/MMS gateways to use as a Subscription to our dashboard notifications with your mobile device.
If you have any questions about the Experian Health Product Dashboard, please email our exceptional Customer Support team. firstname.lastname@example.org.