Coverage Discovery, Slow Processing Issue – 03.29.2018March 29, 2018 9:43 am
Last updated on April 6th, 2018 at 12:28 pm CT
We have received a report of a slow processing issue in our Coverage Discovery application. Our engineering teams are working on a solution which we hope to have in place by the end of business today. Further updates will be posted here, when they become available. We apologize for any inconvenience.
Blue Cross Community Health and Blue Cross Advantage, PCP, Medical Group Errors – 03.07.2018March 9, 2018 2:35 pm
Last updated on March 9th, 2018 at 02:35 pm CT
Blue Cross Community Health Plans and Blue Cross Advantage currently do not return PCP or medical group information in their eligibility responses. We requested this information be added and conveyed the importance of this to the payer. BCBS of IL has not committed to adding it but we will continue to follow up with them on the status of this request. Until the PCP and medicare group is added to the response, you will need to contact the payer directly to get this information.
Processing Delays, Coverage Discovery – 02.07.2018February 7, 2018 9:52 am
Last updated on February 7th, 2018 at 09:52 am CT
Currently, we are experiencing some processing delays within our Coverage Discovery process. The system is currently running optimally, and we expect any transaction backlog to be cleared, before start of business tomorrow morning, Thursday, February 8, 2018