CMS Medicare HETS 270/271 Scheduled Outage – Saturday, October 21-22, 2017October 18, 2017 11:16 am
Last updated on October 19th, 2017 at 12:34 pm CT
CMS Medicare HETS 270/271 Scheduled Outage – Saturday, October 21-22, 2017
CMS announced an upcoming outage to the Medicare HETS 270/271 eligibility system. CMS data center maintenance will begin at 11:30 PM ET on Saturday, October 21, 2017. The HETS 270/271 system will be unavailable during this period. Attempts to open a connection to the HETS 270/271 application will result in errors. CMS estimates that the maintenance window will be completed by 8:00 AM ET on Sunday, October 22, 2017.
MPV Eligibility Portal – Users unable to get beyond initial login page – Resolved 10.04.17October 4, 2017 7:46 am
Last updated on October 7th, 2017 at 02:22 pm CT
08:40 AM CT:
Experian Technical team has resolved this issue and a root cause is underinvestigation.
Portal operations and access have returned to normal operations.
08:20 AM CT:
Experian Technical team is continuting to work this issue as a critical priority.
They are making progress, but a firm ETA is not available at this time.
07:30 AM CT:
Experian Technical team is working on an issue that is not allowing users past the initial login screen.
This is being worked as a critical priority item.
We do not have an ETA for resolution at this time.
Humana Transaction Processing Issue – 09.26.2017September 26, 2017 10:48 am
Last updated on October 3rd, 2017 at 10:03 am CT
Humana is currently experiencing an issue that is impacting multiple transaction processing.
They are working on restoring services. We will inform you when the issue is resolved.
Welcome – To Experian Health’s New Product DashboardAugust 31, 2017 6:42 pm
Last updated on October 18th, 2017 at 11:55 am CT
Welcome to Experian Health’s New Product Dashboard
On August 31, 2017, we completed the transition to our new product dashboard.
We want to encourage you to visit our new product dashboard on your mobile device and invite other team members and colleagues within your organization to subscribe. Our new product dashboard has the same URL Address as before. http://www.experianhealthproductdashboard.com/
Subscribing is Easy
Just visit our product dashboard (link below) and choose “Subscribe.” Enter the email address where you want to receive your notifications. Subscribing to our product dashboard provides you with near real-time information about our products, important announcements, maintenance, and upcoming release notes.
After subscribing, please make sure you adjust any spam or junk email filters so that your email notifications will correctly go to the inbox of the email address that you enter. Post notifications will come from Experian Health Product Dashboard email@example.com
Hint: For our clients who are on-the-go and would like to receive their notifications via standard SMS/MMS text message, you can use the link below to enter your mobile telephone number and your mobile phone carrier’s gateway, as your Subscription. SMS/MMS notifications are only available if supported by your mobile phone carrier. Click Here to learn more about your mobile carrier’s email to SMS/MMS gateways to use as a Subscription to our dashboard notifications with your mobile device.
If you have any questions about the Experian Health Product Dashboard, please email our exceptional Customer Support team. firstname.lastname@example.org.
Aetna Provider Notice – Missing Response Information – 08.24.2017 – ResolvedAugust 18, 2017 2:05 pm
Last updated on August 31st, 2017 at 05:48 pm CT
[08.24.2017] – Now Resolved
We would like to update you about issues we’re experiencing with our Eligibility and Benefits Inquiry responses. We have successfully implemented the fix. We are now returning the PCP effective date and IPA name in our benefits responses again.
Aetna has discovered issues resulting from their release on August 11. Their eligibility responses are missing the following:
- Primary Care Physician (PCP) Effective Date
- Independent Practice Association (IPA) name, for those providers/members who are associated with an IPA
These issues are affecting all benefits inquiry responses where a PCP is required and/or a provider/member is associated to an IPA. They’re working to correct these issues, and we’ll post updates as soon as we receive additional information.