UnitedHealthcare Authorizations Processing Delays – 02.28.2018 at 8:11am CTFebruary 28, 2018 8:41 am
Last updated on March 16th, 2018 at 01:46 pm CT
[02.28.2018 @ 8:11am CT] UnitedHealthcare Authorizations is online however you might experience processing delays. We will update this post when we are back to normal. Sorry for the inconvenience.
Document Imaging Services – Emergency Server Maintenance Tonight 02.15.2018February 15, 2018 10:50 pm
Last updated on February 19th, 2018 at 01:58 pm CT
Due to required emergency server maintenance, the Document Imaging Services for both eCare NEXT Authorizations and Order Manager Faxed Orders will be unavailable tonight from 6:30pm CT through 5am CT. We apologize for the inconvenience.
Experian Health Authorizations Processing Delays – 02.14.2018 at 3:42pm CT ResolvedFebruary 14, 2018 10:04 am
Last updated on February 21st, 2018 at 05:28 pm CT
[02.14.2018 @ 3:42pm CT] Authorizations has processed the backlog and is now processing normally. Thanks for your patience!
[02.14.2018 @ 12:00pm CT]
Our systems team estimates that the processing delays will continue throughout the day today. Clients should expect to see hanging transactions until the backlog is processed. Sorry for the inconvenience this is causing you and your staff.
[02.14.2018 @ 10:00am CT]
Experian Health Authorizations processing is experiencing a backlog; responses will be delayed.
Our system and development teams are working to resolve the issue.
There is currently no estimated time of resolution. We apologize for any inconvenience or delays.
Scheduled Downtime – Scheduling, Orders, MedNec, and Authorizations – 02.08.2018February 8, 2018 11:34 am
Last updated on February 8th, 2018 at 12:47 pm CT
Scheduling, Orders, MedNec, and Authorizations – Thursday, February 8, 2018
On Thursday, February 8, 2018 we will perform hardware and maintenance updates for STAT Scheduling services, including OrderManager, Medical Necessity and Authorizations products.
- The STAT Schedule Manager interface will be unavailable between
7:00p.m. CT until 1:00a.m. CT (February 9).
- The OrderManager interface will be unavailable between 10:00p.m. CT – 11:00p.m.
- Both Medical Necessity and Authorizations products will be unavailable between
10:00p.m. CT – 1:00a.m. CT. (February 9).
Passport Authorizations Processing Delay – Resolved 01.10.2018 at 8:30pm CTJanuary 10, 2018 9:08 am
Last updated on January 14th, 2018 at 02:13 pm CT
[8:10am CT 01.11.2018] Passport Authorizations processed the backlog late yesterday evening and is now processing normally.
[4:30pm CT] Our Technical team estimates that we should be processing normally in 3-4 hours. Sorry for the inconvenience.
[10:14am CT] Our Technical team continues to work towards a resolution for the processing delays with Authorizations. We apologize for the inconvenience.
[09:05am CT] Passport Authorizations has a backlog of accounts that may cause users to experience a delay in receiving responses. There is currently no estimated time of resolution.
BCBS Illinois, Pre-Authorization Changes – Effective, Jan. 1, 2018 – 12.19.2017December 19, 2017 10:11 am
Last updated on January 12th, 2018 at 12:53 pm CT
2018 Pre-Authorization Changes
Effective Jan 1, 2018, BCBSIL is increasing the number of outpatient services requiring preauthorization. While preauthorization is not a new BCBSIL concept, it typically has not been required for most outpatient benefit categories in previous years.
This expanded utilization management initiative applies to all networks. However, the preauthorization contact entity will vary based on the type of policy and the services being rendered. To avoid claim denials, verifying patient eligibility and benefits is critical in order to confirm where/how preauthorization requests should be submitted.