Passport eCare NEXT
Discontinued, DMC Care Eligibility – 10.19.2017October 19, 2017 10:25 am
Last updated on October 22nd, 2017 at 10:25 am CT
Effective immediately, DMC Care Eligibility is no longer available through Experian Health.
We apologize for any inconvenience this may cause.
Blue Cross Community Options, Subscriber ID Response Issue – 10.19.2017October 19, 2017 9:03 am
Last updated on October 22nd, 2017 at 09:04 am CT
Blue Cross Community Options is currently returning an unusually high percentage
of responses containing “Duplicate Subscriber IDs Found” issues. This payer is aware
of this issue and is tentatively planned to correct this issue on December 7, 2017.
CMS Medicare HETS 270/271 Scheduled Outage – Saturday, October 21-22, 2017October 18, 2017 11:16 am
Last updated on October 19th, 2017 at 12:34 pm CT
CMS Medicare HETS 270/271 Scheduled Outage – Saturday, October 21-22, 2017
CMS announced an upcoming outage to the Medicare HETS 270/271 eligibility system. CMS data center maintenance will begin at 11:30 PM ET on Saturday, October 21, 2017. The HETS 270/271 system will be unavailable during this period. Attempts to open a connection to the HETS 270/271 application will result in errors. CMS estimates that the maintenance window will be completed by 8:00 AM ET on Sunday, October 22, 2017.
Errors with “My Response” not populating – 10.18.17 – RESOLVED – 11:15a.m. CTOctober 18, 2017 8:47 am
Last updated on October 21st, 2017 at 04:49 pm CT
[11:15a.m. CT] The issue has been resolved. We apologize for the inconvenience.
We are seeing errors with customers “My Response” view not populating. We have escalated this issue to our development team for research and will provide updates as they become available. We apologize for the inconvenience.
NY Medicaid Eligibility Issues – 10.16.2017 – ResolvedOctober 16, 2017 11:55 am
Last updated on October 19th, 2017 at 08:57 pm CT
This issue has now been resolved.
We are actively working with NY Medicaid on a resolution for the eligibility issues. An update will be provided as soon as we know more.
Blue Cross Illinois Advantage and Community Options, PCP/IPA, Not Returning – 10.16.2017October 16, 2017 11:26 am
Last updated on October 19th, 2017 at 11:26 am CT
Blue Cross Advantage and Community Options are currently not returning the PCP/IPA information in the eligibility response. We have notified BCBS of IL of this issue and well provide updates as we receive additional information from them.
Scheduled Maintenance, Hi-Def Benefit Rules Servers – Wednesday, October 18, 2017October 11, 2017 11:21 am
Last updated on October 12th, 2017 at 11:28 am CT
Scheduled Maintenance, Hi-Def Benefit Rules Servers – Wednesday, October 18, 2017
Experian Health will perform a duplicate “rollover” of our Hi-Def Benefit Rules Servers on Wednesday, October 18, 2017, between 11:30p.m. and 12:30a.m. CT (Thursday, October 19). During this time, our Benefit Rules Servers will be offline. Please understand that this maintenance represents only a very limited number of our clients being affected, if any. However, in the event you experience potential transaction issues with Patient Estimates, Alerts, or Payer Content, please contact our support team at firstname.lastname@example.org.
eCareNext and EDI Interface Slowness – Resolved [10.09.2017 12:15p.m. CT]October 9, 2017 11:26 am
Last updated on October 13th, 2017 at 03:01 pm CT
The issue was resolved at 12:15p.m. CT. We apologize for the inconvenience.
Since 11:00a.m. CT, this morning, we have received reports of product and transaction slowness as related to our eCare Next and EDI Interfaces. At this time, both our production control and system operations teams are investigating and are working toward a resolution. We apologize for any inconvenience this may cause. When available, further updates be posted.
eCare NEXT Patient Estimates Slowness – 10.06.2017 – Resolved 3:00p.m. CTOctober 6, 2017 11:40 am
Last updated on October 9th, 2017 at 10:45 pm CT
[3:00pm CT] This issue has been resolved as of 3:00pm CT.
[1:03pm CT] Our Technical team is still working on a resolution to the slow processing with Patient Estimates. There are estimates that are processing, but we are still trying to determine root cause for the slowness.
[11:40am CT] Experian Health’s Technical team is working on the processing slowness with eCare NEXT Patient Estimates. We will continue to post updates on this dashboard as they come. We apologize for the inconvenience.
Health Choice Insurance Company Eligibility, Deactivated – 10.05.2017October 5, 2017 9:51 am
Last updated on October 10th, 2017 at 03:06 pm CT
Health Choice Insurance Company Eligibility has been deactivated.
The payer terminated the plan on December 31, 2016.