Discontinued, DMC Care Eligibility – 10.19.2017October 19, 2017 10:25 am
Last updated on October 22nd, 2017 at 10:25 am CT
Effective immediately, DMC Care Eligibility is no longer available through Experian Health.
We apologize for any inconvenience this may cause.
Blue Cross Community Options, Subscriber ID Response Issue – 10.19.2017October 19, 2017 9:03 am
Last updated on October 22nd, 2017 at 09:04 am CT
Blue Cross Community Options is currently returning an unusually high percentage
of responses containing “Duplicate Subscriber IDs Found” issues. This payer is aware
of this issue and is tentatively planned to correct this issue on December 7, 2017.
Errors with “My Response” not populating – 10.18.17 – RESOLVED – 11:15a.m. CTOctober 18, 2017 8:47 am
Last updated on October 21st, 2017 at 04:49 pm CT
[11:15a.m. CT] The issue has been resolved. We apologize for the inconvenience.
We are seeing errors with customers “My Response” view not populating. We have escalated this issue to our development team for research and will provide updates as they become available. We apologize for the inconvenience.
New Arkansas Medicaid Enterprise MMIS – Eligibility – 10.16.2017October 16, 2017 4:30 pm
Last updated on October 16th, 2017 at 04:30 pm CT
New Arkansas Medicaid Enterprise MMIS – Eligibility – 10.16.2017
The Arkansas Department of Human Services (DHS) will have a new Arkansas Medicaid Management Information System (MMIS). The new MMIS will bring cutting edge technology to DHS, Arkansas Medicaid providers and beneficiaries.
Go-live of the new Medicaid Management Information System for trading partners is scheduled for October 26, 2017. According to the payer, eligibility files in the legacy MMIS will be kept up-to-date through October 20, 2017. Eligibility verification is still available; just be aware after October 20 there will be no updates made to the legacy eligibility files. All current eligibility files will be available on October 26.
Be sure to keep record of eligibility checks during this time. If you have proof of positive eligibility, according to the payer the claim will not deny for eligibility. If your patient says they are eligible but the system says they are not, then contact Arkansas Medicaid PAC call center for more eligibility information by calling 501.376.2211, option 0 and then option 2.
NY Medicaid Eligibility Issues – 10.16.2017 – ResolvedOctober 16, 2017 11:55 am
Last updated on October 19th, 2017 at 08:57 pm CT
This issue has now been resolved.
We are actively working with NY Medicaid on a resolution for the eligibility issues. An update will be provided as soon as we know more.
Blue Cross Illinois Advantage and Community Options, PCP/IPA, Not Returning – 10.16.2017October 16, 2017 11:26 am
Last updated on October 19th, 2017 at 11:26 am CT
Blue Cross Advantage and Community Options are currently not returning the PCP/IPA information in the eligibility response. We have notified BCBS of IL of this issue and well provide updates as we receive additional information from them.
Scheduled Maintenance, Hi-Def Benefit Rules Servers – Wednesday, October 18, 2017October 11, 2017 11:21 am
Last updated on October 12th, 2017 at 11:28 am CT
Scheduled Maintenance, Hi-Def Benefit Rules Servers – Wednesday, October 18, 2017
Experian Health will perform a duplicate “rollover” of our Hi-Def Benefit Rules Servers on Wednesday, October 18, 2017, between 11:30p.m. and 12:30a.m. CT (Thursday, October 19). During this time, our Benefit Rules Servers will be offline. Please understand that this maintenance represents only a very limited number of our clients being affected, if any. However, in the event you experience potential transaction issues with Patient Estimates, Alerts, or Payer Content, please contact our support team at email@example.com.
eCareNext and EDI Interface Slowness – Resolved [10.09.2017 12:15p.m. CT]October 9, 2017 11:26 am
Last updated on October 13th, 2017 at 03:01 pm CT
The issue was resolved at 12:15p.m. CT. We apologize for the inconvenience.
Since 11:00a.m. CT, this morning, we have received reports of product and transaction slowness as related to our eCare Next and EDI Interfaces. At this time, both our production control and system operations teams are investigating and are working toward a resolution. We apologize for any inconvenience this may cause. When available, further updates be posted.
Health Choice Insurance Company Eligibility, Deactivated – 10.05.2017October 5, 2017 9:51 am
Last updated on October 10th, 2017 at 03:06 pm CT
Health Choice Insurance Company Eligibility has been deactivated.
The payer terminated the plan on December 31, 2016.
Eligibility & Claims Status for Passport Health Plan, Unavailable – 10.04.2017October 4, 2017 9:02 am
Last updated on October 10th, 2017 at 03:19 pm CT
Eligibility & Claims Status for Passport Health Plan is unavailable until further notice.
We are currently investigating this issue.