Errors with “My Response” not populating – 10.18.17 – RESOLVED – 11:15a.m. CTOctober 18, 2017 8:47 am
Last updated on October 21st, 2017 at 04:49 pm CT
[11:15a.m. CT] The issue has been resolved. We apologize for the inconvenience.
We are seeing errors with customers “My Response” view not populating. We have escalated this issue to our development team for research and will provide updates as they become available. We apologize for the inconvenience.
eCare NEXT Patient Estimates Processing Errors – 10.17.2017 – RESOLVED – 1:30p.m. CTOctober 17, 2017 12:44 pm
Last updated on October 20th, 2017 at 07:01 pm CT
[1:30p.m. CT] The issue has been resolved and the system teams will continue to monitor. We apologize for the inconvenience.
[1:15p.m. CT] The issue appears to only be affecting Medicare estimates. Development teams are currently troubleshooting the issue.
Experian Health’s Technical team is working on the processing errors with eCare NEXT Patient Estimates. We will continue to post updates on this dashboard as they come. We apologize for the inconvenience.
NY Medicaid Eligibility Issues – 10.16.2017 – ResolvedOctober 16, 2017 11:55 am
Last updated on October 19th, 2017 at 08:57 pm CT
This issue has now been resolved.
We are actively working with NY Medicaid on a resolution for the eligibility issues. An update will be provided as soon as we know more.
Patient Self-Service Intermittent Errors – Resolved [10.11.2017 11:00a.m. CT]October 11, 2017 9:51 am
Last updated on October 15th, 2017 at 04:40 pm CT
[10.11.17 11:00a.m. CT]
The issue has been resolved as of just before 11:00a.m. CT this morning. If there are any reports received after 11:00a.m CT of this still happening please notify us immediately at firstname.lastname@example.org
[10.11.17 10:19a.m. CT]
The Experian Health technical teams are actively working and believe they have a solution to the issue. The fix has been applied to one of the servers which appears to be responding well and they are actively applying to the remaining servers. Updates will be posted here as we have them.
[10.11.17 9:45a.m. CT]
The Experian Health technical teams are aware of an issue that is causing intermittent access issues and various errors trying to access the Patient Self-Service patient portal.
We do not have an ETA at this time. Updates will be posted here as we have them.
eCare Next Login, Page Display Issues – Resolved [10.10.2017 10:00a.m. CT]October 10, 2017 7:42 am
Last updated on October 13th, 2017 at 07:25 pm CT
[10:00a.m. CT] The issue has been resolved as of 9:45a.m. CT. We apologize for the inconvenience.
[9:30a.m. CT] All teams continue to troubleshoot the eCare Next login issue. We understand the urgency and apologize for the inconvenience.
[9:00a.m. CT] All teams continue to troubleshoot the eCare Next login issue. We will continue to provide updates as they become available.
[8:30a.m. CT] All teams are fully engaged and troubleshooting the eCare Next login issue. We will continue to provide updates as they become available.
[8:00a.m. CT] We continue to see eCare Next login issues. Development and system teams are engaged and researching the issue. We apologize for the inconvenience.
[7:42a.m. CT] We are currently experiencing issues when logging into the eCare Next bar and displaying patients. Our development and systems teams have been notified and are currently researching the issues. We will provide updates as they become available.
eCareNext and EDI Interface Slowness – Resolved [10.09.2017 12:15p.m. CT]October 9, 2017 11:26 am
Last updated on October 13th, 2017 at 03:01 pm CT
The issue was resolved at 12:15p.m. CT. We apologize for the inconvenience.
Since 11:00a.m. CT, this morning, we have received reports of product and transaction slowness as related to our eCare Next and EDI Interfaces. At this time, both our production control and system operations teams are investigating and are working toward a resolution. We apologize for any inconvenience this may cause. When available, further updates be posted.
Coverage Discovery Slowness – Resolved [10.11.2017 8:00a.m. CT]October 8, 2017 9:42 am
Last updated on October 15th, 2017 at 04:43 pm CT
[10.11.2017 8:00a.m. CT ] – Resolved
All Coverage Discovery processing times have returned to normal as of 8:00a.m. today. We apologize for the delays and inconvenience.
[2:10p.m. CT 10.10.2017] – Returned to Normal Processing Status
Our Coverage Discover development teams have completed updates which have resulted in improved and normalized processing times. The backlog of files submitted prior to October 9, is processed and scheduled for completion by mid-day, Wednesday, October 11, 2017. New files submitted on October 10, will be put into the processing queue by midnight tonight (Tuesday, October 10). All Coverage Discovery processing will return to normal time lines by mid-morning, Thursday, October 12, 2017.
[3:30a.m. CT 10.09.2017]
The backlog of Coverage Discovery files is continually improving with a significant decrease this afternoon. Our development teams continue to monitor the processing times.
[9:00a.m. CT 10.09.2017]
Coverage Discovery processing times have returned to normal. The backlog of files is improving; however, we are still processing through pending files.
[3:30p.m. CT 10.06.2017]
Coverage Discovery processing times have returned to normal. The backlog of files is improving and we are estimating should be completely cleared out by Saturday afternoon , October 7, 2017.
[9:00am CT 10.06.2017]
Coverage Discovery processing times are improving and the teams are clearing the backlog as quickly as possible. We will have an update later today of when we think the backlog will be completely clear.
Our engineering teams have been working on the Coverage Discovery performance issues throughout the day. However, we do not have an estimated fix time. We will continue to post updates until the issue is resolved. Thanks for your patience.
Coverage Discovery is currently experiencing slower than normal processing times. Our development teams are working to clear the backlog and resume processing times as quickly as possible. As updates are available, we will continue to update this post.
eCare NEXT Patient Estimates Slowness – 10.06.2017 – Resolved 3:00p.m. CTOctober 6, 2017 11:40 am
Last updated on October 9th, 2017 at 10:45 pm CT
[3:00pm CT] This issue has been resolved as of 3:00pm CT.
[1:03pm CT] Our Technical team is still working on a resolution to the slow processing with Patient Estimates. There are estimates that are processing, but we are still trying to determine root cause for the slowness.
[11:40am CT] Experian Health’s Technical team is working on the processing slowness with eCare NEXT Patient Estimates. We will continue to post updates on this dashboard as they come. We apologize for the inconvenience.
HealthNet National & Medi-Cal Eligibility 270/271, Response Issue – 10.06.2017 – ResolvedOctober 4, 2017 9:21 am
Last updated on October 9th, 2017 at 08:31 pm CT
[10.06.2017] This issue is now resolved.
HealthNet National and HealthNet Medi-Cal recently made some changes to their Eligibility 270/271 process that has created problems with the response. The payer is working to fix this issue no later than Wednesday, October 11th. Until we are notified by the Payer that the fix has been made we will keep this payer marked down. As soon as we know the change has been made we will update this communication.
MPV Eligibility Portal – Users unable to get beyond initial login page – Resolved 10.04.17October 4, 2017 7:46 am
Last updated on October 7th, 2017 at 02:22 pm CT
08:40 AM CT:
Experian Technical team has resolved this issue and a root cause is underinvestigation.
Portal operations and access have returned to normal operations.
08:20 AM CT:
Experian Technical team is continuting to work this issue as a critical priority.
They are making progress, but a firm ETA is not available at this time.
07:30 AM CT:
Experian Technical team is working on an issue that is not allowing users past the initial login screen.
This is being worked as a critical priority item.
We do not have an ETA for resolution at this time.