Experian Health Release Notes – 06.15.2017

Release Date:
Thursday, June 15, 2017 at 10:00p.m. CT

Change Overview:
Expect System Slowness – System Database Patching – June 15, 2017
System database patching will be performed between 10:00p.m. – 11:00p.m. CT, Thursday, June 15.  During this time, most clients should expect clearinghouse transaction slowness.  We apologize for any inconvenience and appreciate your patience during this period.

System Downtime Notification – Thursday, June 15, 2017
Financial Assistance Screening, Propensity to Pay, and Patient Identity Verification
To better serve you and your organization, Experian Health will be performing system maintenance on Thursday, June 15, 2017 between 10:00p.m. and 11:59p.m. CT.  During this time, you will be unable to connect to Experian Health Financial Assistance Screening, Propensity to Pay, and Patient Identity Verification.  We apologize in advance for any inconvenience this may cause.  Our Client Support Department for these products can be reached at ehccustomercare@experian.com or at (763) 416-1039 should you have any questions or concerns regarding this system downtime.

Notice – Windows XP Access Denied – June 15, 2017 and June 22, 2017
Contract Manager Suite, Claim Scrubber, Payer Alerts, Patient Responsibility Pricer (PRP)
Experian Health will be removing accessibility from computers running the Microsoft Windows XP operating system in June.  The dates for the changes are as follows:

• Thursday, June 15th – Changes deployed to the UAT environment.
• Thursday, June 22nd – Changes deployed to Production.

Experian Health strives to be as cross-platform and cross-browser accessible as possible. However, Windows XP and the generation of web browsers it supported are fraught with security vulnerabilities and risks that can no longer be considered compliant in today’s environment.  In fact, Microsoft itself stopped officially supporting and enhancing Windows XP back on April 8th, 2014.  https://www.microsoft.com/en-us/windowsforbusiness/end-of-xp-support.  Additional information prior to and during these event will be posted on our Experian Health Product Dashboard.  Experian Health Client Support   Read More – Dashboard Post

Important – Data Center Upgrade Notification – Scheduled Interruptions
Experian Health will be moving a number of systems to a new data center over the next several months. The Data Center Migration Project represents an upgrade with increased capacity and a more robust production environment. This will result in an improvement in our ability to manage growth and more tightly integrate with other Experian Health products. Future migrations will also require special maintenance periods for the following products:

• RQA (Registration Quality Assurance)
• PE (Patient Estimates)

Maintenance will be scheduled during low usage periods (weekend and nights). You will receive detailed notifications as we get closer to the migration dates for each product.  As we finalize our migration plan, we will send out more detailed pre-notification announcements. We appreciate your patience.  Updates will also be posted on our product dashboard.

Medicare HETS 270/271 Scheduled Outage – June 17, 2017
CMS announces two upcoming outage to the Medicare HETS 270/271 eligibility system. The first outage occurred June 5, 2017. The second outage will begin at 7:30 AM ET on Saturday, June 17, 2017. The HETS 270/271 system will be unavailable during this period. Attempts to open a connection to the HETS 270/271 application will result in errors. CMS estimates that the maintenance window will be completed by 12:00 PM (Noon) ET on Saturday, June 17, 2017.

CMS Medicare and ABN Form Updates – June 21, 2017
Experian Health is aware of the upcoming regulatory changes to the ABN revision date in June. Our Clinical Services team has the updated template and clients that use our integrated ABN products will be updated in advance of this date.  Currently, the ABN revision has already been released to both the eCareNext Medical Necessity and OrderChecker ASP platforms. The new ABN revision is on schedule to be released to OrderManager – Medical Necessity in the very near future.
Read More

New Medicare Beneficiary Identifier, (MBI) – Announcement, April 2018
CMS recently announced changes to the Medicare Beneficiary Identifier (MBI).  In order to provide you the most current information on the MBI change we will continue our product dashboard as we receive more information from CMS. Once this change if effective, scheduled for April 2018, we will also modify search criteria to support the new MBI. The transition period where both MBI’s and HICN numbers will both be available is now scheduled to be for a 21-month period.  New Medicare cards offer greater protection to more than 57.7 million Americans. New cards will no longer contain Social Security numbers, to combat fraud and illegal use.  Read More

Visit Experian Health’s Product Dashboard 
Our new product dashboard provides you with the real-time information about our products, important announcements, and upcoming release notes. We would also like to encourage you to invite other team members and colleagues within your organization to subscribe to our new dashboard.  If you have any questions about the new Experian Health Product Dashboard, please email our exceptional Customer Support team.   customer.support@experianhealth.com.

Special Notes:
Weekly Deployment Schedule:
Experian Health’s weekly application deployment is between 8:00p.m. and 10:00p.m. CT every Thursday night. However, our deployment process typically results in no customer impact or downtime. If we suspect a change will impact customers, we will communicate forty-eight hours in advance. The hardware and systems maintenance follows the application deployment Thursday nights from 10:00p.m. to 12:00a.m. CT. During this window customers may experience intermittent processing issues.

Previous Deployment Detail:
Previous deployment notes can be viewed on our new
Experian Health Product Dashboard.


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