Thursday, March 30, 2017 at 10:00p.m. CT
No global changes have been scheduled for this evening.
Scheduled Maintenance, Power Reporting Portal – Thursday, March 30, 2017
We are going to be doing a brief maintenance on the reporting portal tomorrow, March 30, 2017, between 5:00p.m. and 6:00p.m. CT. During this time the Power Reporting Portal will be unavailable. We apologize for any inconvenience.
Notice of Accepted Claims, Clearinghouse – April 04, 2017
As of April 4th, the Claims Clearinghouse will only accept and process claims for payers listed on the Experian Health Payer List. This change should not impact the way you submit claims to your payers today. If you find that a payer you need is not listed on our payer list, please contact your account manager.
See the Experian Health Claims and Remit Payer List.
New Customer Communities Portal – Scheduled Thursday, April 13 2017
Experian Health is pleased to announce that we will be merging our customer facing case management portals onto a single platform the weekend on April 13, 2017. This will enable both our clients and our internal staff to more effectively manage support cases in a single Support Case Tracking Portal. The migration of the existing Customer Portal (previously known as the Passport Customer Portal) will include all historical case information that is currently available to your account.
Reminder – Scheduled Interruption, Thursday, April 13, 2017
As necessary to migrate to a new data cluster, there will be a one-hour interruption for all products and all clients on Thursday, April 13, 2017, from 10:00p.m. to 11:00p.m. CT. Following this interruption, clients should also expect an hour of processing slowness to occur between 11:00p.m. and 11:59:p.m. CT.
New Login Screens for Patient Financial Clearance, Collections Optimization and Advanced Reporting – April 18, 2017
On April 18, 2017, Experian Health will be implementing a new login process for Patient Financial Clearance, Collections Optimization and Advanced Reporting users. The new login screen features a new security enhancement, that uses “Captcha” images that are designed to prevent unauthorized access by automated processes. Further details will be provided on our product dashboard as we approach this date. Patient Financial Clearance may be also known as: Financial Assistance Screening, Address Verification, Patient Identity Verification, Propensity to Pay, Medicaid Advisor, Open Balance Display, PayNav, Charity Advisor or Payment Advisor.
Important – Datacenter Upgrade Notification – Scheduled Interruptions,
Experian Health will be moving a number of systems to a new datacenter over the next several months. The Datacenter Migration Project represents an upgrade with increased capacity and a more robust production environment. This will result in an improvement in our ability to manage growth and more tightly integrate with other Experian Health products. The migration will require special maintenance periods for the following products:
• eCare CMS
• Patient Statements
• RQA (Registration Quality Assurance)
• PE (Patient Estimates)
Maintenance will be scheduled during low usage periods (weekend and nights). You will receive detailed notifications as we get closer to the migration dates for each product.
- On Saturday, April 8, 2017, from 12:00p.m. to 8:00p.m. CT.
Data migration for the eCare CMS platform. During this time the eCare CMS platform will be unavailable.
As we finalize our migration plan, we will send out more detailed pre-notification announcements. We appreciate your patience.
Experian Health – Batch Processing for
Saturday, April 1, and Monday, April 3, 2017
The Experian Health Systems Team remains committed and focused on delivering the highest level of availability for all products. We continue to make technology, people, and process changes to improve our service. In preparation for the increased requests on Saturday, April 1, 2017 and Monday, April 3, 2017 we want you to be aware of the following issues. Read More.
- BatchSource and Coverage Discovery inquiries (which utilize batch processing) will be available after 2:00p.m. CT on Saturday, April 1, 2017 and Monday, April 3, 2017. This does not effect on demand Coverage Discovery inquiries which are preformed within our other interface platforms.
- If your facility sends real-time batches through an EDI interface on Saturday, April 1, 2017 and on Monday, April 3, 2017, you may notice a longer delay than usual. This is because we will throttle the number of outstanding and simultaneous inquiries (allowable by the customer) to insure that real-time requests receive processing priority.
- As usual, it is not necessary to resubmit your eligibility inquiries in the event a payer is unavailable, or when you do not receive an immediate response. We will hold your inquiries and submit them for processing when the payer begins accepting requests.
Reminder – Medicare Usage,
Rules of Behavior, Saturday, April 1, and Monday, April 3, 2017
Medicare continues to monitor eligibility transaction volumes on the 1st and 1st Monday of each month. This will include Saturday, April 1, 2017 and on Monday, April 3, 2017. The purpose of this monitoring is to maintain the performance of their eligibility system, as they continue to see higher than normal transaction volumes on these days. CMS has published modified Rules of Behavior to address the issues identified as problematic.
CMS now considers the following examples of aberrant and/or unauthorized behavior to include:
- Submitting high inquiry volume.
- Submitting transactions that receive a high error rate.
- Inappropriate use of service type codes.
- Using automated processes for sending large numbers of eligibility requests in a short period of time or high ratio of eligibility inquires to claims submitted.
- Submitting eligibility requests using the same NPI and HICN number 30 or greater times in a 24-hour period.
CMS Medicare and ABN Form Updates – June 21, 2017
Experian Health is aware of the upcoming regulatory changes to the ABN revision date in June. Our Clinical Services team has the updated template and clients that use our integrated ABN products will be updated in advance of this date.
New Experian Health, Passport OneSource Interface
Experian Health is happy to announce the new OneSource Interface has now been released to most clients. The new OneSource login page features our new color scheme and Experian Health rebranding. As before, all of the functionality you have come to expect in our OneSource application exists in a much cleaner, easy-to-use interface.
Read More – OneSource Rebrand FAQ
Visit Experian Health’s Product Dashboard
Our new product dashboard provides you with the real-time information about our products, important announcements, and upcoming release notes. We would also like to encourage you to invite other team members and colleagues within your organization to subscribe to our new dashboard.
If you have any questions about the new Experian Health Product Dashboard, please email our exceptional Customer Support team. email@example.com.
Weekly Deployment Schedule:
Experian Health’s weekly application deployment is between 8:00p.m. and 10:00p.m. CT every Thursday night. However, our deployment process typically results in no customer impact or downtime. If we suspect a change will impact customers, we will communicate forty-eight hours in advance. The hardware and systems maintenance follows the application deployment Thursday nights from 10:00p.m. to 12:00a.m. CT. During this window customers may experience intermittent processing issues.
Previous Deployment Detail:
Previous deployment notes can be viewed on our new
Experian Health Product Dashboard.