Important Notice – Scheduled Downtime Interruption – Thursday, October 19, 2017October 19, 2017 11:23 am
Last updated on October 19th, 2017 at 12:39 pm CT
Important Notice – Scheduled Downtime Interruption – Thursday, October 19, 2017
During our scheduled maintenance Thursday, October 19, 2017, between 10:00p.m. CT and 11:59p.m. CT. there will be a two-hour downtime for all Patient Access, Financial Services, Coverage Discovery, and Core products. Product access to Financial Assistance Screening, Propensity to Pay, and Patient Identity Verification will also be interrupted.
Due to the scale of this change, some clients may also expect 60-minutes of processing slowness to occur early Friday, October 20, between 12:00a.m. CT and 1:00p.m. CT. We apologize in advance for any inconvenience this may cause. Should you have any questions or concerns regarding this system downtime, please reach out to our exceptional Customer Support team.
Coverage Discovery Slowness – Resolved [10.11.2017 8:00a.m. CT]October 8, 2017 9:42 am
Last updated on October 15th, 2017 at 04:43 pm CT
[10.11.2017 8:00a.m. CT ] – Resolved
All Coverage Discovery processing times have returned to normal as of 8:00a.m. today. We apologize for the delays and inconvenience.
[2:10p.m. CT 10.10.2017] – Returned to Normal Processing Status
Our Coverage Discover development teams have completed updates which have resulted in improved and normalized processing times. The backlog of files submitted prior to October 9, is processed and scheduled for completion by mid-day, Wednesday, October 11, 2017. New files submitted on October 10, will be put into the processing queue by midnight tonight (Tuesday, October 10). All Coverage Discovery processing will return to normal time lines by mid-morning, Thursday, October 12, 2017.
[3:30a.m. CT 10.09.2017]
The backlog of Coverage Discovery files is continually improving with a significant decrease this afternoon. Our development teams continue to monitor the processing times.
[9:00a.m. CT 10.09.2017]
Coverage Discovery processing times have returned to normal. The backlog of files is improving; however, we are still processing through pending files.
[3:30p.m. CT 10.06.2017]
Coverage Discovery processing times have returned to normal. The backlog of files is improving and we are estimating should be completely cleared out by Saturday afternoon , October 7, 2017.
[9:00am CT 10.06.2017]
Coverage Discovery processing times are improving and the teams are clearing the backlog as quickly as possible. We will have an update later today of when we think the backlog will be completely clear.
Our engineering teams have been working on the Coverage Discovery performance issues throughout the day. However, we do not have an estimated fix time. We will continue to post updates until the issue is resolved. Thanks for your patience.
Coverage Discovery is currently experiencing slower than normal processing times. Our development teams are working to clear the backlog and resume processing times as quickly as possible. As updates are available, we will continue to update this post.
Welcome – To Experian Health’s New Product DashboardAugust 31, 2017 6:42 pm
Last updated on October 18th, 2017 at 11:55 am CT
Welcome to Experian Health’s New Product Dashboard
On August 31, 2017, we completed the transition to our new product dashboard.
We want to encourage you to visit our new product dashboard on your mobile device and invite other team members and colleagues within your organization to subscribe. Our new product dashboard has the same URL Address as before. http://www.experianhealthproductdashboard.com/
Subscribing is Easy
Just visit our product dashboard (link below) and choose “Subscribe.” Enter the email address where you want to receive your notifications. Subscribing to our product dashboard provides you with near real-time information about our products, important announcements, maintenance, and upcoming release notes.
After subscribing, please make sure you adjust any spam or junk email filters so that your email notifications will correctly go to the inbox of the email address that you enter. Post notifications will come from Experian Health Product Dashboard email@example.com
Hint: For our clients who are on-the-go and would like to receive their notifications via standard SMS/MMS text message, you can use the link below to enter your mobile telephone number and your mobile phone carrier’s gateway, as your Subscription. SMS/MMS notifications are only available if supported by your mobile phone carrier. Click Here to learn more about your mobile carrier’s email to SMS/MMS gateways to use as a Subscription to our dashboard notifications with your mobile device.
If you have any questions about the Experian Health Product Dashboard, please email our exceptional Customer Support team. firstname.lastname@example.org.
L2G Scheduled Maintenance Sunday 8/27 12am – 12:20am CTAugust 29, 2017 12:38 pm
Last updated on August 31st, 2017 at 05:55 pm CT
On Sunday morning 12 am to 12:20 am CT 8/27/2017 there will be maintenance on the legacy payment platform known as Link2Gov or L2G. Expect intermittent outages expected during this 20 minute window.
Issue Update – BatchSource and Coverage Discovery Batch – 08.17.2017August 17, 2017 8:06 am
Last updated on August 17th, 2017 at 08:06 am CT
The Batchsource team has identified and resolved the issue that resulted processing delays this morning. Overall processing has returned to normal, and we appreciate your patience as we continue to work through the backlog of files. We anticipate the backlog to be resolved by close of business today.
BatchSource and Coverage Discovery Batch transactions have been delayed this morning due to a processing issue, we hope to have this resolved within the next hour, and will work to get all affected files processed as soon as possible.
Release Note – OneSource Coverage Discovery – 08.04.2017August 4, 2017 12:14 pm
Last updated on August 4th, 2017 at 12:14 pm CT
OneSource Coverage Discovery:
To provide consistent user experience and results across platforms, the Coverage Discovery input page within the OneSource platform has been updated to include State as a required field.
PayPal’s Planned Maintenance – Impact to PaymentSafe – Sunday, 07.29.2017July 25, 2017 12:47 pm
Last updated on July 25th, 2017 at 12:47 pm CT
PayPal’s Planned Maintenance, Impact to PaymentSafe, Sunday, July 29, 2017 between
3:00a.m. CT and 3:10a.m. CT (approx. 10-15 minutes). During this time users may experience higher than normal declines on transactions, other delays or intermittent errors.
- May experience higher than normal declines on transactions.
- Sporadic Result Code 19 (Original transaction ID not found) when referencing or capturing transactions processed before or during this time. These can be re-submitted once the maintenance has completed.
- Delay or intermittent error accessing Payflow Link (payflowlink.paypal.com).
- Create or view Payflow API credentials may be unavailable.
Nebo Alert (Eligibility Response SLMB, NEBO8003) Retiring – 07.20.2017July 19, 2017 11:53 am
Last updated on July 19th, 2017 at 11:53 am CT
NEBO8003 Alert Retiring
Alert Description: Eligibility Response indicates SLMBTitle
We are retiring NEBO8003 alert on 07/20 in an effort to remove duplicates. This alert will be replaced by a new and improved alert NEBO0056. This new alert is not just limited to WI Medicaid, and will be covering all payers globally as opposed to NEBO8003. All the client configurations and properties from 8003 will automatically be transferred to 0056 to ensure a smoother transition.
Scheduled Power Reporting Updates – 07.20.2017July 19, 2017 11:47 am
Last updated on July 19th, 2017 at 11:47 am CT
We will be rolling out some updates to the reports this Thursday, July 20, 2017. Below is a summary of the changes that will be applied to the reports. There will be no downtime.
- Updated Experian Logo on each page.
- Date interval default now set to Day instead of Week.
- Date Range now is independent of the Date Interval. Date Interval changes no longer affect Summaries, just trending graphs.
- Complete Redesign of the PaymentSafe Dashboard. Redesigned Summary Page, New Trending Page, and additional fields in the detail page.
- Update to the report logic to include additional data types and payment status.
- Bug with report filters has been fixed.
PaymentSafe Swiped Payment Errors – resolved as of 11:14am CT 7/14/2017July 14, 2017 9:19 am
Last updated on July 14th, 2017 at 09:19 am CT
11:14am CT – The issue appears to be resolved and payments are now working when swiped or inserted where before they were returning declines. Please begin processing payments through your normal mode.
Thank you for patience as we worked with the gateway to correct this issue.
10:44am CT – We are still actively working with the gateway on the ongoing card swipe and insert errors. Please manually key in the card data into PaymentSafe if you are seeing this error as a work around. We will update when we have new info to share.
There are current errors being seen when cards are being inserted or swiped on the hardware. This is not happening for all clients but if your facility is experiencing the work around is to manually key in the card details vs swiping or inserting it.
We are actively working with the gateway for a fix to this issue.