Important Notice – Scheduled Downtime Interruption – Thursday, October 19, 2017October 19, 2017 11:23 am
Last updated on October 19th, 2017 at 12:39 pm CT
Important Notice – Scheduled Downtime Interruption – Thursday, October 19, 2017
During our scheduled maintenance Thursday, October 19, 2017, between 10:00p.m. CT and 11:59p.m. CT. there will be a two-hour downtime for all Patient Access, Financial Services, Coverage Discovery, and Core products. Product access to Financial Assistance Screening, Propensity to Pay, and Patient Identity Verification will also be interrupted.
Due to the scale of this change, some clients may also expect 60-minutes of processing slowness to occur early Friday, October 20, between 12:00a.m. CT and 1:00p.m. CT. We apologize in advance for any inconvenience this may cause. Should you have any questions or concerns regarding this system downtime, please reach out to our exceptional Customer Support team.
Discontinued, DMC Care Eligibility – 10.19.2017October 19, 2017 10:25 am
Last updated on October 22nd, 2017 at 10:25 am CT
Effective immediately, DMC Care Eligibility is no longer available through Experian Health.
We apologize for any inconvenience this may cause.
Blue Cross Community Options, Subscriber ID Response Issue – 10.19.2017October 19, 2017 9:03 am
Last updated on October 22nd, 2017 at 09:04 am CT
Blue Cross Community Options is currently returning an unusually high percentage
of responses containing “Duplicate Subscriber IDs Found” issues. This payer is aware
of this issue and is tentatively planned to correct this issue on December 7, 2017.
CMS Medicare HETS 270/271 Scheduled Outage – Saturday, October 21-22, 2017October 18, 2017 11:16 am
Last updated on October 19th, 2017 at 12:34 pm CT
CMS Medicare HETS 270/271 Scheduled Outage – Saturday, October 21-22, 2017
CMS announced an upcoming outage to the Medicare HETS 270/271 eligibility system. CMS data center maintenance will begin at 11:30 PM ET on Saturday, October 21, 2017. The HETS 270/271 system will be unavailable during this period. Attempts to open a connection to the HETS 270/271 application will result in errors. CMS estimates that the maintenance window will be completed by 8:00 AM ET on Sunday, October 22, 2017.
Errors with “My Response” not populating – 10.18.17 – RESOLVED – 11:15a.m. CTOctober 18, 2017 8:47 am
Last updated on October 21st, 2017 at 04:49 pm CT
[11:15a.m. CT] The issue has been resolved. We apologize for the inconvenience.
We are seeing errors with customers “My Response” view not populating. We have escalated this issue to our development team for research and will provide updates as they become available. We apologize for the inconvenience.
New Arkansas Medicaid Enterprise MMIS – Eligibility – 10.16.2017October 16, 2017 4:30 pm
Last updated on October 16th, 2017 at 04:30 pm CT
New Arkansas Medicaid Enterprise MMIS – Eligibility – 10.16.2017
The Arkansas Department of Human Services (DHS) will have a new Arkansas Medicaid Management Information System (MMIS). The new MMIS will bring cutting edge technology to DHS, Arkansas Medicaid providers and beneficiaries.
Go-live of the new Medicaid Management Information System for trading partners is scheduled for October 26, 2017. According to the payer, eligibility files in the legacy MMIS will be kept up-to-date through October 20, 2017. Eligibility verification is still available; just be aware after October 20 there will be no updates made to the legacy eligibility files. All current eligibility files will be available on October 26.
Be sure to keep record of eligibility checks during this time. If you have proof of positive eligibility, according to the payer the claim will not deny for eligibility. If your patient says they are eligible but the system says they are not, then contact Arkansas Medicaid PAC call center for more eligibility information by calling 501.376.2211, option 0 and then option 2.
NY Medicaid Eligibility Issues – 10.16.2017 – ResolvedOctober 16, 2017 11:55 am
Last updated on October 19th, 2017 at 08:57 pm CT
This issue has now been resolved.
We are actively working with NY Medicaid on a resolution for the eligibility issues. An update will be provided as soon as we know more.
Blue Cross Illinois Advantage and Community Options, PCP/IPA, Not Returning – 10.16.2017October 16, 2017 11:26 am
Last updated on October 19th, 2017 at 11:26 am CT
Blue Cross Advantage and Community Options are currently not returning the PCP/IPA information in the eligibility response. We have notified BCBS of IL of this issue and well provide updates as we receive additional information from them.
Scheduled Maintenance, Hi-Def Benefit Rules Servers – Wednesday, October 18, 2017October 11, 2017 11:21 am
Last updated on October 12th, 2017 at 11:28 am CT
Scheduled Maintenance, Hi-Def Benefit Rules Servers – Wednesday, October 18, 2017
Experian Health will perform a duplicate “rollover” of our Hi-Def Benefit Rules Servers on Wednesday, October 18, 2017, between 11:30p.m. and 12:30a.m. CT (Thursday, October 19). During this time, our Benefit Rules Servers will be offline. Please understand that this maintenance represents only a very limited number of our clients being affected, if any. However, in the event you experience potential transaction issues with Patient Estimates, Alerts, or Payer Content, please contact our support team at email@example.com.
Medical Necessity / Order Checker – Intermittent Slow Responses During Peak Usage – 10.11.17 – ResolvedOctober 11, 2017 8:17 am
Last updated on October 19th, 2017 at 04:05 pm CT
[10/11/17 8:00a.m. CT]
Medical Necessity / Order Checker – Intermittent Slow Responses During Peak Usage
The Experian Health technical teams are aware of an issue that is causing intermittent slow response times from Medical Necessity and Order Checker during periods of peak usage. The team has identified a possible root cause and is working on a solution at this time as a top priority. We do not have an ETA at this time. Any additional information will be posted here.
[10/19/17 4:00p.m. CT]
Resolved – after several days of monitoring response times after the recent hardware upgrade the performance appears to have improved substantially. The occurance of peak time response issues has drop dramatically.