Passport Medical Necessity
Medical Necessity / Order Checker – Intermittent Slow Responses During Peak Usage – 10.11.17 – ResolvedOctober 11, 2017 8:17 am
Last updated on October 19th, 2017 at 04:05 pm CT
[10/11/17 8:00a.m. CT]
Medical Necessity / Order Checker – Intermittent Slow Responses During Peak Usage
The Experian Health technical teams are aware of an issue that is causing intermittent slow response times from Medical Necessity and Order Checker during periods of peak usage. The team has identified a possible root cause and is working on a solution at this time as a top priority. We do not have an ETA at this time. Any additional information will be posted here.
[10/19/17 4:00p.m. CT]
Resolved – after several days of monitoring response times after the recent hardware upgrade the performance appears to have improved substantially. The occurance of peak time response issues has drop dramatically.
9.8.17 – eCare NEXT Medical Necessity Errors – RESOLVEDSeptember 8, 2017 7:15 am
Last updated on September 11th, 2017 at 10:07 pm CT
[7:45am CT] The Medical Necessity errors should be resolved. If you continue to experience problems, please reach out to Customer Support.
[7:10am CT] Experian Health is investigating reports of “System Exceptions While Checking Rules” responses or failed screenings for eCare NEXT Medical Necessity. We will post continual updates until resolved.
Welcome – To Experian Health’s New Product DashboardAugust 31, 2017 6:42 pm
Last updated on October 18th, 2017 at 11:55 am CT
Welcome to Experian Health’s New Product Dashboard
On August 31, 2017, we completed the transition to our new product dashboard.
We want to encourage you to visit our new product dashboard on your mobile device and invite other team members and colleagues within your organization to subscribe. Our new product dashboard has the same URL Address as before. http://www.experianhealthproductdashboard.com/
Subscribing is Easy
Just visit our product dashboard (link below) and choose “Subscribe.” Enter the email address where you want to receive your notifications. Subscribing to our product dashboard provides you with near real-time information about our products, important announcements, maintenance, and upcoming release notes.
After subscribing, please make sure you adjust any spam or junk email filters so that your email notifications will correctly go to the inbox of the email address that you enter. Post notifications will come from Experian Health Product Dashboard firstname.lastname@example.org
Hint: For our clients who are on-the-go and would like to receive their notifications via standard SMS/MMS text message, you can use the link below to enter your mobile telephone number and your mobile phone carrier’s gateway, as your Subscription. SMS/MMS notifications are only available if supported by your mobile phone carrier. Click Here to learn more about your mobile carrier’s email to SMS/MMS gateways to use as a Subscription to our dashboard notifications with your mobile device.
If you have any questions about the Experian Health Product Dashboard, please email our exceptional Customer Support team. email@example.com.
Aetna Provider Notice – Missing Response Information – 08.24.2017 – ResolvedAugust 18, 2017 2:05 pm
Last updated on August 31st, 2017 at 05:48 pm CT
[08.24.2017] – Now Resolved
We would like to update you about issues we’re experiencing with our Eligibility and Benefits Inquiry responses. We have successfully implemented the fix. We are now returning the PCP effective date and IPA name in our benefits responses again.
Aetna has discovered issues resulting from their release on August 11. Their eligibility responses are missing the following:
- Primary Care Physician (PCP) Effective Date
- Independent Practice Association (IPA) name, for those providers/members who are associated with an IPA
These issues are affecting all benefits inquiry responses where a PCP is required and/or a provider/member is associated to an IPA. They’re working to correct these issues, and we’ll post updates as soon as we receive additional information.