Rescheduled, System Downtime for Maintenance – Thursday, April 26, 2018 – UpdateApril 5, 2018 2:12 pm
Last updated on April 12th, 2018 at 05:29 pm CT
[04.12.2018] – Update
This system maintenance period (originally scheduled for April 19), has been rescheduled for Thursday, April 26, 2018.
During this maintenance window, there will be a two-hour downtime for all Patient Access and Financial Services products, Thursday, April 19, 2018, from 10:00p.m. to 11:59p.m. CT. This affects all clients who use OneSource, EDI, eCareNext (ECN), PaymentSafe, Patient Estimates (PE), Registration Quality (RQA), and Care Certainty. Other affected products include Financial Assistance Screening, Propensity to Pay, and Patient Identity Verification.
Please Note: Due to the scale of this change, clients may also expect 60-minutes of processing slowness to occur between 12:00a.m. and 1:00:a.m. CT. (April 20th). We apologize in advance for any inconvenience this may cause.
Retiring RQA Alert #54, Medicare ID Not Formatted, April 5 – 04.02.2018April 2, 2018 3:32 pm
Last updated on April 2nd, 2018 at 03:32 pm CT
Retiring RQA Alert# 54 – ‘Medicare ID not formatted per Medicare Specification
As a result of the Medicare ID changes that will take place this month, we are retiring RQA Alert# 54,
“Medicare ID not formatted per Medicare Specification.” As this alert was built specifically for the
existing Medicare ID formats, it will no longer be relevant for the new changes in the format and will be
retired on Thursday, April 5th during the regular maintenance window.