PaymentSafe and Patient Self Service Deployments – Thursday, 04.19.2018April 19, 2018 11:16 am
Last updated on April 19th, 2018 at 11:16 am CT
Experian Health will be deploying specific technical revisions to PaymentSafe and Patient Self Service applications. This will be completed during our normally scheduled maintenance period this evening. This deployment includes the following revisions and improvements.
- PSAFE-213 – Bugfix: The revision is to pass the Department ID instead of the Department Name to the search.
Patient Self Service
- There are no changes this week.
PaymentSafe errors being reported – Wed 04/18/18 @ 9:20am CT – ResolvedApril 18, 2018 9:11 am
Last updated on April 18th, 2018 at 09:39 am CT
9:20am CT – Issue has been resolved and payments are flowing properly through PaymentSafe.
9:00am CT – We are receiving reports of errors being returned when attempting payments in PaymentSafe. We are actively reviewing this and will provide an update shortly.
500 – Internal server errors in eCare Next for PaymentSafe – Friday 4/6/2018 – Resolved 8:18am CTApril 6, 2018 8:22 am
Last updated on April 9th, 2018 at 05:28 pm CT
8:18am CT – Issues appears to be resolved, there were some errors building and a reset appears to have cleared the issue and no longer seeing the errors.
8:01am CT – There are reports of some users receiving server errors when attempting payments in the Collection Tab/Chevron within eCare Next for PaymentSafe. This is escalated to our technical teams for review. We will report an update shortly.
Rescheduled, System Downtime for Maintenance – Thursday, April 26, 2018 – UpdateApril 5, 2018 2:12 pm
Last updated on April 12th, 2018 at 05:29 pm CT
[04.12.2018] – Update
This system maintenance period (originally scheduled for April 19), has been rescheduled for Thursday, April 26, 2018.
During this maintenance window, there will be a two-hour downtime for all Patient Access and Financial Services products, Thursday, April 19, 2018, from 10:00p.m. to 11:59p.m. CT. This affects all clients who use OneSource, EDI, eCareNext (ECN), PaymentSafe, Patient Estimates (PE), Registration Quality (RQA), and Care Certainty. Other affected products include Financial Assistance Screening, Propensity to Pay, and Patient Identity Verification.
Please Note: Due to the scale of this change, clients may also expect 60-minutes of processing slowness to occur between 12:00a.m. and 1:00:a.m. CT. (April 20th). We apologize in advance for any inconvenience this may cause.
Experian Health – Voice Your Concern to CMS About New MBIs – 04.04.2018April 4, 2018 12:41 pm
Last updated on April 7th, 2018 at 12:41 pm CT
Regarding the New Medicare Beneficiary Identification Project, Experian Health is providing you the opportunity to voice your concerns and send the attached recommended MBI Enhancement Request to CMS.
As we are all aware, the Medicare Beneficiary ID will be changing beginning in April 2018. While all of us advocate for Electronic Data Interchange standardization and compliance within the healthcare industry, there are some issues of which those who use Medicare’s eligibility system (HETS 270/271) should be aware. The current decision from CMS is that the MBI will be returned only on the eligibility response (271) if the MBI is used in the inquiry (270). CMS will require a provider to use a look up tool available through the individual MAC’s website when a provider cannot obtain the new MBI from the member. Additionally, CMS will be returning the MBI in the E1 NCPDP transaction (the pharmacy equivalent to the 270/271 transaction) if the HICN is submitted. Due to the complications this change will make to a provider’s workflow when registering a Medicare Beneficiary, we as an part of a larger EDI community have drafted a recommended enhancement request to CMS.
Please read the two links below that include a cover letter and instructions for the steps to follow to complete the attached template for the enhancement request to send to CMS. Experian Health has also sent this request to CMS.
(Previous Post - Reference) Last and Previous Posts: March 29, 2018 - Deadline Approaching – New Medicare Beneficiary Identifier (MBI) – Update Last and Previous Posts: March 22, 2018 - Reminder – New Medicare Beneficiary Identifier (MBI), April 2018 – Update Last and Previous Posts: March 9, 2018 - New Medicare Beneficiary Identifier (MBI), April 2018 – Update
[March 29, 2018]
April 2018 – New Medicare Beneficiary Identifier (MBI) – Update, 03.29.2018
The April, 2018 has arrived. Please click this headline and review the information posted on our product dashboard under the New Medicare Beneficiary Identifier (MBI) April 2018. Experian Health is ready to accept both the HICN and MBI in the X12 270/271 Transactions (Eligibility Inquiry/Eligibility Response). A new “My Response” coverage banner will also be added to within OneSource and eCareNEXT, Within the returned 271 Eligibility Response, we will return the message segment:
“CMS mailed a Medicare Card with a new Medicare Beneficiary Identifier (MBI) to the Member”
For Premium EDI clients, we have created an Epic EDI alert that will return the same message. (Similar to when a patient has limited coverage, or a Medicare Advantage/Medicaid MCO.)
Please Note: CMS will only return that message for beneficiaries that have traditional Medicare. If they’re enrolled in a Medicare Advantage plan, Medicare will not return this information.
Contract Manager, Claim Scrubber, Patient Estimates, Payer Alerts Database Issue – 3.13.18 – RESOLVEDMarch 13, 2018 7:27 am
Last updated on March 16th, 2018 at 08:36 am CT
Tuesday 8:34 AM CT
Access and processing has returned to normal. There will be a delay in processing of Contract Manager and Batch Scrubber files received today. We anticipate they will complete by this afternoon.
Root cause analysis is underway.
We apologize for any inconvenience this may have caused.
Tuesday 8:11 AM CT
The applications are accessible, however additional review of the database activity is being reviewed. File loading and resulting write back/DEF files are delayed. We will continue to post updates as additional information is made available.
Tuesday 7:23 AM CT
It has been identified that Contract Manager, Claim Scrubber, Patient Estimates (PRP) and Payer Alerts are not responding appropriately and/or not accessible. This is being addressed with critical priority.
More information will be posted once it is made available.
Contract Manager, Claim Scrubber, Patient Estimates, Payer Alerts Database Issue – 3.12.18 – RESOLVEDMarch 12, 2018 10:33 pm
Last updated on March 16th, 2018 at 06:30 am CT
Tuesday 1:28 AM CT
Access and processing have been returned to normal. A root case analysis is underway.
Monday 10:44 PM CT
The Contract Manager, Claims Scrubber, Payer Alerts and Patient Responsibility Pricer applications are not currently accessible.
Monday 10:26 PM CT
It has been identified that there is a problem with the database that supports activity in Contract Manager, Claim Scrubber, Patient Estimates (PE and PRP) and Payer Alerts. Although the applications are accessible data is not available. This began approximately 9:49 PM CT.
Real Time Claim Scrubber and PRP HL7 Demographics uploads are currently unavailable.
This is being addressed with critical priority.
More information will be posted once it is made available.
Issue with PaymentSafe, Missing Payment Options – 03.02.2018March 2, 2018 1:37 pm
Last updated on March 5th, 2018 at 01:38 pm CT
PaymentSafe Missing Payment Options
If there are users that are missing payment options, please have them submit a ticket to email@example.com to have those corrected.
Please indicate what permissions are missing that they should be seeing.
GPCI Table Updates and Related Actions: Contract Manager Suite, Claim Scrubber, PRP, and Patient Estimates 2.28.2018February 28, 2018 2:26 pm
Last updated on March 16th, 2018 at 01:47 pm CT
Experian Health Key Contact 02/28/2018
On Tuesday 2/27/2018 Experian Health encountered a Geographic Practice Cost Indices (GPCI) table issue that has been resolved.
The error occurred at 9:59 AM CT and corrected at 11:48 AM CT, when normal processing returned.
This impacted Contract Manager, Contract Analysis, Procedure Code Analysis, Patient Responsibility Pricer, Claim Scrubber and Patient Estimates.
As a precaution and to ensure proper valuation of all potentially impacted claims, Experian Health will be revaluing all effected Contract Manager claims that were valued during the time window.
Claim Scrubber transactions that were processed during this time window will also be reprocessed to ensure patient history files are complete.
If your organization performed Patient Estimates or Patient Responsibility Pricer estimates during this time window you may want to reprice those estimates if you have not already done so.
If a Contract or Procedure Code Analysis was running during this time period you may opt to rerun them for proper valuation if your contracts use RBRVS fee sources.
We apologize for any inconvenience this may have caused for your team.
Please forward as appropriate within your organization.
Experian Health Client Support
Contract Manager, Claim Scrubber, Patient Responsibility Pricer, Payer Alerts issues with reports, searches and filters – 2.13.18 – ResolvedFebruary 13, 2018 11:05 am
Last updated on February 25th, 2018 at 01:06 pm CT
11:10 AM CT – Processing of filters, searches and reports have returned to normal processing. Root Case Analysis is underway.
10:30 AM CT – As of 10:30 AM CT users may experience issues with filters, searches and reports on Contract Manager, Claim Scrubber, Patient Responsibility Pricer and Payer Alerts applications. Experian Health technical teams are working with priority. Further updates will be posted once more information is available.